An Italian SME, specialized in integrations and applications of advanced speech technologies, has developed a technology providing advanced voice-enabled solutions in many fields of applications such as speech portal, auto attendant, mail reader, dialer and multimodal mobile interface.
Outstanding speech technologies allow a computer to identify the words that a person speaks into a microphone or telephone (ASR - Automatic Speech Recognition) and to convert normal language text into speech (TTS - Text To Speech).
The company main competency is to provide advanced voice-enabled solutions. With almost 10 years of R&D and a steady experience in global speech technology, they developed the offered technology, a software platform which is their main product.
The system integrates the most advanced speech recognition technologies like:
- speaker independent feature
- barge-in capability of the ASR engine to start the recognition process if the user speaks while something else is being spoken
- reliable recognition also in the noisiest environments such as mobile phone calls.
The platform has been integrated into a variety of end products like Speech Portal IVR (an Interactive Voice Response with graphical user interface), Auto Attendant, Call Center, Automatic Dialer, E-mail Reader, multi-modal interface for mobile phones and other voice-enabled solutions.
The core of the platform is a technology developed by the company which enables computers to know about and control speech and phone functions such as making and receiving voice, fax and data calls.
The tool integrates and coordinates interactions between telephone and computer and, interfacing with the Speech Recognition and the Text To Speech engine, allows the development of stable phone services. It supports analog, digital and VoIP interfaces to connect to PSTN (Public Switched Telephone Network). The platform accessible from inside whatever programming language (C, C++, Java, Basic/NET, Delphi, etc.) manages the main phone engine and supplies all commands and methods to develop powerful and robust voice applications with multimodal channel.
Advanced Speech Manager is a toolkit library to manage Speech Recognition (ASR) and Text To Speech (TTS) engines, particularly addressed to vocal interfaces developments.
Innovative Aspects:
The main innovative aspects and advantages can be summarized as follows:
the automatic operator's behavior and the voice portal can be easily developed through a very simple and easy to use graphic interface;
the system provides users functionality of "Voice Portal" and interact dynamically with information stored in a database via web or data providers;
Auto Attendant automatically routes all incoming calls, freeing human resources that can be employed on other issues;
the automatic dialer device offers the clear advantage to be in-loco of human resources and to cut down costs dramatically for outbound services for citizens (hospital & medical applications);
the technology significantly minimizes costs and offers at the same time stability and robustness;
the platform allows flexible implementation, supports many telephony boards and can be easily personalized and swiftly adapted to accomplish a variety of customer's supplies.
